Privacy Policy
Premier Computer Solutions, LLC (d/b/a PCS Technology Group) Privacy Policy
Premier Computer Solutions, LLC ("we", "us", "our") provides managed IT and technical support services. This policy explains what information we collect, how we use it, and how we protect it, including information connected with our text messages.
Information we collect
Contact information you or your organization give us: name, company, job title, email address, office phone and mobile phone number.
Support information: the details of support requests, emails and notes, and files, photos or short videos you choose to send us for a support case.
Remote View sessions: when you choose to share your phone's camera with a technician, the live video goes to the technician for that session only. It is not recorded. The technician may save still pictures to your support ticket. No audio is used.
Technical information: basic information your browser sends when you use our pages, such as IP address, browser type and the time of the visit, used for security and to keep the service working.
How we use information
To provide, manage and document IT support for you and your organization.
To contact you about your support requests by email, phone or text message.
To verify your identity before sharing sensitive information.
To keep our systems secure and to meet our legal obligations.
We do not sell personal information, and we do not use it for advertising.
Text messages (SMS)
We send text messages only to people who ask for or agree to them, usually during a support case (for example, a link to start a Remote View session or to send photos of a problem).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All other sharing described in this policy excludes text messaging opt-in data and consent.
You can stop text messages at any time by replying STOP.
How we share information
We share information only as needed to provide our services:
With service providers who host, deliver or secure our services on our behalf (for example, hosting, email and text-message delivery providers). They may use the information only to provide those services to us.
With your organization, when it is our client and the support relates to its systems.
When required by law, or to protect the rights, safety or security of our clients, our staff or others.
The exclusion of text messaging opt-in data and consent above applies to all of these.
Security
We protect information with encryption in transit and at rest, access controls and multi-factor sign-in for our staff. Sensitive information sent through our secure links is encrypted, and those links expire.
How long we keep information
We keep support records for as long as we provide services to your organization and as required for legal, accounting and contractual purposes, then delete them.
Your choices
You may ask us to access, correct or delete your personal information, or to stop contacting you, by using the contact details below. Reply STOP to any text message to stop text messages.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect their information.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.
Contact us
[Company legal name] [Street address, City, State ZIP] Email: [privacy or support email] Phone: [main phone number]
Terms and Conditions
These terms apply to our website, our support pages and links, and our text messages. By using them, you agree to these terms. Your organization's services agreement with us, if any, also applies and takes priority where the two differ.
1. Our services
Premier Computer Solutions, LLC provides managed IT and technical support to businesses. Our support pages let you send or receive information securely, send photos or short videos of a problem, and share your phone's camera live with a technician (Remote View) for a support case.
2. Text message (SMS) terms
Program: PCS Support Links. We send one-time text messages with links for a support case you are working on with us, such as a link to start a Remote View session or to send photos. We do not send marketing messages.
Consent: we text you only when you ask for or agree to it, usually while speaking with a technician or by email about your support case. Consent is not a condition of any purchase.
Message frequency: varies; usually one message per request.
Costs: message and data rates may apply.
Opt out: reply STOP to any message to stop receiving texts. We will send one message confirming you are unsubscribed. Reply START to receive messages again.
Help: Contact us at (203) 250-6627.
Replies: our number does not monitor replies. For support, contact us by phone or email.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Number: messages come from our toll-free number.
Privacy: Text messaging opt-in data and consent are never shared with third parties.
3. Using our pages and links
Support links are for the person they were sent to. Please do not forward them. Links expire and may work only once.
Send only information related to your support case. Do not send anything unlawful, harmful or that you do not have the right to share.
Remote View sessions are video only and are not recorded. You can end a session at any time.
Do not try to disrupt, probe or gain unauthorized access to our systems.
4. Intellectual property
The website and its content belong to Premier Computer Solutions, LLC or its licensors. You may not copy or reuse them except as these terms allow.
5. No warranty
Our website and support pages are provided "as is" and "as available." We do not promise they will always be available or error-free. Your organization's services agreement sets out the support services we commit to.
6. Limitation of liability
To the extent the law allows, Premier Computer Solutions, LLC is not liable for indirect, incidental or consequential damages arising from your use of the website, support pages or text messages.
7. Changes
We may update these terms. The date at the top shows when they last changed. Continued use after a change means you accept the updated terms.
8. Governing law
These terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law rules.